FREE SHIPPING ON ALL ORDERS OVER $250*
*contiguous USA only
After we process your order, it will be delivered via the following method.
Orders to Canada will be shipped via Canada Post
Please allow an extra processing time of two business days for all orders being shipped to Canada, in addition to the delivery time for your requested shipping method. Click here to learn more.
$500 - $1,000 - via FedEx Express Saver®
$1,000 - $3,000 - via FedEx 2Day® with Direct Signature
required
$3,000+ - via FedEx Standard Overnight® with
Direct Signature required
Please note that 'Create Your Own' Tacori rings size 8.0 and above require 6-8 weeks delivery time.
Shipping Methods
-
FedEx SmartPost®
"Standard" and "Free" shipping orders will be shipped via FedEx SmartPost® and delivered by the U.S. Postal Service. A fee of $4.95 will be charged for Standard shipping. Orders usually arrive within seven to ten business days. -
FedEx Express Saver®
In a bit of a rush? You have the option to have your order shipped by FedEx Express Saver® for a fee of $10.95. Orders typically arrive within three to five business days. -
FedEx 2Day®
Need it faster? You have the option to have your order shipped by FedEx 2Day® for a fee of $11.95. Orders typically arrive within two to four business days. -
FedEx Standard Overnight®
In a big rush? You have the option to have your order shipped by FedEx Standard Overnight® for a fee of $21.95. Orders typically arrive within one to three business days.
If the shipping and billing address differ or if the monthly payment option is selected, your order may be delayed pending order and/or credit approval.
Delivery Information
All orders from Diamond.com are processed within two business days, and then shipped to you according to your preferred shipping method.
Exception: Orders for rings may be delayed due to ring sizing.
| Delivery Option | Cost | Estimated Delivery Time |
|---|---|---|
| FedEx SmartPost® | $4.95 or FREE on orders of $250 or more | 7-10 Business Days |
| FedEx Express Saver® | $10.95 | 3-5 Business Days |
| FedEx 2Day® | $11.95 | 2-4 Business Days |
| FedEx Standard Overnight® | $21.95 | 1-3 Business Days |
| Exception for Hawaii and Alaska | $11.95 | 2-4 Business Days |
Shipping Methods to
Canada (all shipping fees are in USD):
All orders shipped to Canada are done via Canada Post
and will be subject to a $9.95 handling charge that
will be automatically combined with the shipping charge
during checkout.
If the shipping and billing address differ or if the monthly payment option is selected, your order may be delayed pending order and/or credit approval.
Delivery times listed below are general. Please refer to Canada Post delivery guidelines for exact shipping times as per your service level for your location. Enter H4P 1V5 as the Originator's Postal Code.
| Delivery Option | Cost* | Estimated Total Delivery Time** |
|---|---|---|
| Expedited Parcel | $10.95 (shipping) + $9.95 (handling) = $20.90 |
7-14 Business Days |
| ExpressPost Parcel | $14.95 (shipping) + $9.95 (handling) = $24.90 |
3-7 Business Days |
| Priority Courier | $39.95 (shipping) + $9.95 (handling) = $49.90 |
2-4 Business Days |
** All orders from Diamond.com to Canadian destinations are processed within two business days, and then are shipped to you via Canada Post.
Exception: Rings and customized orders (e.g. Designer or specialty items) may require additional processing time due to ring sizing and other personalization requirements.
If the shipping/billing addresses are different or if the monthly payment option is selected, your order may be delayed pending order and/or credit approval.
For your security, high value orders may require a signature to be delivered. If you cannot be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address.
You will receive an e-mail notification the day your order has been shipped with a confirmation of shipment and a tracking number.
For security reasons, we ship to street addresses only, and not to PO Boxes or similar addresses.
All orders will be shipped pending credit approval. Our Customer Service department may contact customers for additional information as required.
In the event that your order cannot be shipped, you will be contacted within 2 business days and informed of the reason for the delay
Your credit card will not be charged until the order has been shipped.
All orders to APOs and MSPs are sent via FedEx SmartPost® and can take up to 10 business days.
The following items will not arrive within one business day: rings, watches, family jewelry and designer or specialty items
Also, please note that all Family and Personalized Jewelry orders will be shipped out 7-10 business days after order has been submitted due to the customization work involved.
Watches and Family and Personalized Jewelry items cannot be shipped to Canada.
>Tracking your Order
You will receive an e-mail notification the day your order has been shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient's doorstep.
Order Cancellation
If you'd like to
cancel or change an Diamond.com order for any reason, please
contact us and make
sure to include your Diamond.com order number or call 1-888-342-6663, as soon as
possible.
We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to Diamond.com according to our return policy.
Diamond.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to the proper authorities.
