Shipping Methods to Canada (all shipping fees are in USD):

All orders shipped to Canada are done via Canada Post and will be subject to a $9.95 handling charge that will be automatically combined with the shipping charge during the checkout.

If the shipping and billing address differ or if the monthly payment option is selected, your order may be delayed pending order and/or credit approval.

Exception: Rings and customized orders (e.g. Designer or specialty items) may require additional processing time due to ring sizing and other personalization requirements.

For international orders, please click here.

Terms and Policies

Please note that if the shipping/billing addresses are different or if the monthly payment option is selected, your order may be delayed pending order/credit approval.

Please note that all rings and diamonds in our Create Your Own section will be shipped separately from other products ordered on Diamond.com.

For your security, high value orders may require a signature to be delivered. If you cannot be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address.

You will receive an e-mail notification the day your order has been shipped with a confirmation of shipment and a tracking number.

For security reasons, Diamond.com ships to street addresses only, and not to PO Boxes or similar addresses.

All orders will be shipped pending credit approval. Customer support may contact customers for additional information as required.

In the event your order cannot be shipped you will be contacted immediately by e-mail and informed the reason for the delay.

Your credit card will not be charged until the order has been shipped.

All orders to APOs and MSPs are sent via USPS and can take up to 10 business days.

The following items will not arrive within 1 business day: Create Your Own Rings and Special Orders.

Tracking Your Order

You will receive an e-mail notification the day your order has been shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient's doorstep.

Order Cancellation

If you'd like to cancel or change an Diamond.com order for any reason, please contact us and make sure to include your Diamond.com order number or call 1-888-342-6663, as soon as possible.

We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to Diamond.com according to our return policy.

Diamond.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.