Yes. Diamond.com uses state-of-the-art Secure Socket Layer (SSL) data encryption technology to protect against loss, misuse, or alteration of your information, so ordering a diamond from Diamond.com is the fun, worry-free experience shopping online should be.

To be sure you're browsing secure pages, check the bottom of the Web page for the icon of a closed padlock. This icon appears in the latest versions of Internet Explorer and Mozilla Firefox to tell you that your information is protected. Also, all browsers display an 's' after the 'http' in the Web site address to indicate that you're in a secure environment.

Since we ship our diamonds by reputable carriers, the incidence of loss is generally no greater than with any other item you might ship. Additionally, all shipments are sent fully insured. Click here for complete shipping information.

Bridal and engagement rings that come with an IGI® or GIA® Appraisal Certificate must be returned with the certificate.  If the certificate is not returned with the bridal or engagement ring, the refund amount will be reduced by 100$ or more according to replacement cost. If you do not have the certificate, please advise us so we can quote you the exact price for the replacement. 

If your Diamond.com ring does not fit, we will resize it free of charge (excluding shipping) within 30 days of its original shipment. Apart from shipping time-in-transit, resizing will take approximately five (5) business days. We can also resize your ring after the warranty period for a very competitive price.  Call us to get the details (1-888-342-6663).

If your delivery is over $1000 we require a signature for delivery regardless of any waivers you have from FedEx®. If your delivery is under $1000 and shipped FedEx 2Day® or FedEx Standard Overnight®, FedEx® may require a signature. These requirements are for your protection. If you would like to arrange delivery to a FedEx® location call our Customer Service Department at 1-888-342-6663.

Since jewelry is often given for engagement or another special occasion, we will be extremely flexible to help you create a wonderful surprise. We can expedite your delivery for a fast-approaching special occasion, or we can ship your order to an address other than your home to help you maintain your surprise. And please don't hesitate to contact one of our diamond and jewelry consultants for any special requests.

We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all Diamond.com orders over $1250, regardless of any signature waivers you may have with FedEx®.

First, place the product(s) you wish to order in your shopping bag by clicking on the "add to bag" button located below the product image. Then, whenever you're ready to complete your order, click "Continue Checkout" and follow the easy instructions on completing your order, and select your payment option. Contact our Customer Service Department toll free at 1-888-DIAMOND or via e-mail at info@diamond.com and we will be happy to assist you with any questions.

Please don't resubmit before contacting our Customer Service Department toll free at 1-888-DIAMOND or via e-mail at info@diamond.com and we will be happy to assist you.

If you think you might have placed a duplicate order, please contact our Customer Service Department toll free at 1-888-DIAMOND or via e-mail at info@diamond.com.

To cancel an order, please have your order number at hand and contact our Customer Service Department toll free at 1-888-DIAMOND or via e-mail at info@diamond.com as soon as possible.

We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to Diamond.com according to our return policy. The details can be found on the back of your invoice.

With Diamond.com ordering online is as safe as using a credit card to buy dinner in a restaurant. We use the latest security technology, which includes data encryption, server authentication, and message integrity. Furthermore, we have registered with Verisign Inc. to assure our customers that we are a valid, legal, and trusted corporation.

At Diamond.com we always offer the best value by providing the lowest possible price. All our prices are final.

Diamond.com will ship all over the world at a fixed rate of $50 US (except Canada which is included in our standard Shipping Policy), which includes insurance for the full amount of the merchandise purchased. For full details, please view our International Order information.

We want to help you find the perfect diamond. If you do not find it on Diamond.com, please call and speak to a diamond and jewelry consultant at 1-888-DIAMOND.

It is possible to view your diamond before it will be set. When you have purchased, received and viewed your Diamond.com diamond, send it back to us (at your own cost) and we will build your ring. We will pay the shipping charges for the delivery of your diamond, and your finished ring.

You may pay for your Diamond.com order with a Visa, MasterCard, Discover or American Express card as well as by personal check or money wire.

Diamond.com is proud to offer free shipping on all orders of $250 or more! Orders are shipped using FedEx SmartPost®, FedEx® or Canada Post, and are sent fully insured. We also offer FedEx 2Day®? and FedEx Standard Overnight®? for a fee. Please see our detailed shipping policy.

Diamond.com offers an extended return policy during the Holidays, with full warranty on all jewelry and watch purchases. If you're not completely satisfied with the jewelry or watch you purchased between November 11, 2009 and December 24, 2009, you have until January 24, 2010 to arrange for an exchange or refund. Unless applicable, refunds do not include shipping charges. For more detailed information, please see our Refund Policy.

Simply call our Customer Service Department at 1-888-342-6663 for a return authorization number (RAN). One of our experienced customer service representatives will guide you through the process. Please see our detailed Return Policy.

Diamond.com makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. Custom orders may also take longer to process. Ask our Customer Service Department for shipping details when you place your order.

If you didn't get an order confirmation number after clicking the 'Submit Order' button, your order may not have been processed properly. Please contact our Customer Service Department by calling 1-888-DIAMOND and our representatives will be happy to help.

Diamond.com offers you the option to have your order shipped by FedEx Saturday Delivery®? Shipping for a fee of $37.95. All orders are shipped pending credit approval. Please note that orders with Saturday delivery will only be shipped and delivered for Saturday arrival. Offered where Saturday delivery is available.

Yes. Simply indicate the two addresses during the ordering process. For your protection, be sure to let your credit card issuer know that you'll be using a shipping address other than your billing address.

To check the status of your order, simply click on "My Account" at the top of any Diamond.com page and go to "My Order History". Alternatively you can always call us at 1-888-DIAMOND and our Customer Service Department will be pleased to help you. Please have your order number ready, or refer to your order confirmation e-mail.

To track your most recent orders simply click on "My Account" at the top of any Diamond.com page and go to "My Order History". This is the easiest and fastest way to get the most current information regarding your Diamond.com orders.

Simply put, a karat is the unit of measurement used to indicate the purity of gold (since gold is in fact a mixture of gold and other metals). Pure gold is 24-karat (24K), 18-karat gold is 75% pure, and so on. Carat is a term used to measure the weight of a diamond, e.g. 1-carat, 2-carat, and so on. One carat is equal to 0.2 grams. Visit our Education Center for a complete discussion of Jewelry Terms.

Diamonds are graded and priced according to what is universally referred to as the '4Cs'. They are Cut, Color, Clarity and Carat weight. Each is a description of the various characteristics of a diamond. For example, Cut refers to the shape of the diamond, which affects its fire and brilliance. Color refers to the amount of color in the diamond (the less color a diamond has, the more valuable it is, all other factors being equal). Clarity describes the number of natural blemishes and inclusions a diamond has, and Carat Weight is simply a measurement of the diamond's weight (not its size). Visit our Education Center for a complete discussion of diamonds.

18 Karat gold is more pure, meaning it contains a higher percentage of gold. Pure gold is 24-Karat (24K), 18-Karat gold is 75% pure, and so on. Visit our Education Center for a complete discussion of Jewelry Terms.

If your jewelry has a number and a 'K', this denotes its Karat amount, or the purity of the gold in the piece (gold is actually a mixture of gold and other metals). Pure gold is 24-karat (24K), 18-karat gold is 75% pure, and so on. Visit our Education Center for a complete discussion of Jewelry Terms.

There are many factors that can affect the value of gold jewelry. Since gold is sold by weight, heavier pieces can be more costly than lighter ones. Designer jewelry also generally costs more, especially if it is a one-of-a-kind piece. Special finishes, such as matte or sandblasted, may also affect the cost of the piece.

Here are some general guidelines for caring for and cleaning your diamonds:

Avoid wearing your diamonds while doing housework, yard work or any other kind of rough work. Even though a diamond is extremely durable, a hard blow could chip it. Also, when doing household chores, never allow your jewelry to come into contact with chlorine bleach.

The best way to clean your diamonds is in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the pieces with a soft brush, then transfer them to a wire or tea strainer and rinse with warm water. Pat dry with a soft lint-free cloth. Ultrasonic jewelry cleaners also work quite well.

Your jewelry can be kept looking new if you follow a few simple guidelines: Avoid contact with bleach, soap, perfume, cosmetics, hairsprays, etc. Also, take your jewelry off at night and store it in a jewelry box with compartments that keep pieces from rubbing against each other.

You can clean your gold jewelry in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the jewelry with a soft brush until you have created a lather around it. With the jewelry on a plastic or metal strainer, rinse off with warm water (be sure not to clean your jewelry over the drain!) Pat your jewelry dry with a soft, lint-free cloth.

At Diamond.com, we source our diamonds from the World's best, most respected and largest diamond suppliers. We make every effort, as do our suppliers to ensure that we do not knowingly purchase or sell any conflict diamonds. We buy only from suppliers who warrant that their diamonds are from sources free from conflict. We are committed to the highest standards on behalf of our customers. For more information, please consult our conflict diamonds FAQ page.

When you make a purchase on our site, you provide the following information to Diamond.com:

• Name
• E-mail address
• Billing and shipping address
• Telephone number
• Type of credit card you are using
• Credit card number and expiration date, or other form of payment.

The information you provide us stays with us and remains confidential. It will not be sold to another company. Click here for our complete privacy policy.

There are a few ways in which we use the information you provide us:

Cookies
Put simply, a cookie is a small piece of information that web sites use to remember information about users. Diamond.com uses two types of cookies to recognize our members and remember shopping list items. Diamond.com uses transient cookies to provide continuity from page to page. Within a single visit, these cookies store information such as your shopping list to simplify checkout. They do not contain any personally identifying information.

Diamond.com uses persistent cookies to identify members after their first visit. These cookies remain on the hard drive of a PC and allow a user to enter our site without having to log in on every visit. To access any secure areas such as your account information, you must still enter your password.

Usage Tracking
Diamond.com's database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. The statistics help us decide which products and services best serve our members and guests.

Aggregate Information
Diamond.com uses aggregate information from demographic surveys and traffic patterns to customize our site. State-of-the-art comparison technology allows us to use this information to make recommendations to members based on previous traffic patterns and purchases. Diamond.com uses information only on an aggregate level and does not track information about individuals. Aggregate information may be shared with partners of Diamond.com to plan advertising or promotions. We do not share any individual information.

Surveys
Once in a while, Diamond.com or a company selected by Diamond.com may offer you the opportunity to participate in customer satisfaction, site improvement, and other business-related surveys. You may be asked to provide certain information to participate. All surveys are optional.

Diamond.com does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, Diamond.com gives your name, shipping address, phone number, and order information to our shipping carrier. Diamond.com also supplies your name, billing address, and credit card information to the credit card processor who bills your account. Diamond.com has strict guidelines requiring all third parties to keep any shared personal information confidential.

You can sign up for our newsletters by entering your e-mail address in the Newsletter sign up area on the left hand side on our home page.
Users who no longer wish to receive promotional materials may opt-out of receiving these communications by using the unsubscribe feature within the e-mail.