We want you to be absolutely satisfied with your jewelry. Wear it. Enjoy it. Show it off. If within 30 days after receipt of your purchase you're not completely satisfied, return it for a full refund of the purchase price or replace it - no questions asked. However all products should be returned in the original state they were received. Products which have been modified by another 3rd party jeweler or abused will not be accepted for exchange or refunds.

Should your merchandise become defective within 90 days following your purchase date, we will gladly accept the item back to our warehouse and have a jeweler professionally inspect it and determine the proper course of action. Diamond.com stands behind their merchandise and will try to repair it first - and should that not be possible, we will replace the item with a brand new one. In the event that we are unsuccessful in repairing or replacing the item due to a lack of stock or a discontinued item, we will issue a full refund against the item in the same form of payment that was initially used to purchase the item. Repairs and replacements within the 90 day warranty period are free of charge to our customers. However products which have been modified by another 3rd party jeweler or abused will not be covered under our free repair warranty.

In the event that you have exceeded our 90 day warranty period, Diamond.com will gladly repair your items. The return to us is free but the repair costs will be quoted to you before we begin the work and should you accept them, only then will we charge your account and proceed with the repairs. Should you choose not to repair the item, we will ship your item back to you at no additional cost.

All Free Gifts with purchase must be returned with products which are to be refunded. Refunds are not granted to products which are not returned with the free gift.

To return, exchange or replace your purchase, please follow these simple steps:

		US CUSTOMERS  1.  Please read the information on the back of your original shipping document and enclose it with your purchase (in the original packaging if possible), or if you do not have your original shipping document, please print and complete the return purchase form. If you are unable to print this form, please provide us with your name, address, phone number and order number on a separate piece of paper.  2.  Call customer service at 1-877-602-3817 to obtain a return authorization number and a UPS return label. You will receive this label via e-mail.  3.  Pack items to be returned and include your shipping document (or return purchase form).  4.  Make arrangements with UPS to have your package delivered (either drop it off at a UPS location or arrange with them to have it picked up).
		CANADIAN CUSTOMERS  1.  Please read the information on the back of your original shipping document and enclose it with your purchase (in the original packaging if possible), or if you do not have your original shipping document, please print and complete the return purchase form. If you are unable to print this form, please provide us with your name, address, phone number and order number on a separate piece of paper.  2.  Call customer service at 1-877-602-3817 to obtain a return authorization number and a FedEx account number in order to ship your package for free.  3.  Pack items to be returned and include your shipping document (or return purchase form).  4.  Make arrangements with FedEx to have your package delivered (either drop it off at a FedEx location or arrange with them to have it picked up). Once we receive your return it will be processed by our returns specialists. For any refunds, your money will be refunded or your credit card account will be credited for any payments you have made toward your purchase. The first credit will be made within ten business days of receipt and verification of the merchandise. Refunds on purchases made with a credit card will only be credited to the same card. Delivery charges are not refunded. Please allow one monthly billing cycle in order for your credit to appear. Customers returning a partial order will be refunded for the returned items only. Refunds will be applied to any unpaid balances first.

If you have any questions, please contact our Customer Service Department by calling toll free 1-877-602-3817 or click here to contact us.