Shipping Policy

Diamond.com offers flexible and reliable shipping with:

We are proud to offer FREE SHIPPING & FREE RETURNS to all U.S. destinations.

We offer shipping to Canada. Our delivery fee includes Canadian duties. Click here to learn more.

We ship all over the world at a fixed rate of $50USD, which includes insurance for the full amount of the merchandise purchased. Please note that international customers are responsible for local customs and duties. For more information, visit our International Orders page.

FREE Standard Shipping

• All orders will be shipped via FedEx SmartPost® or USPS Priority Mail.

For Faster delivery, we also offer these expedited methods:

• FedEx Express Saver®
  
• FedEx 2Day®
  
• FedEx Standard Overnight®
  

If the shipping and billing addresses differ or if the monthly payment option is selected, your order may be delayed pending order and/or credit approval.

All orders from Diamond.com are processed within one to two business days, and then shipped to you according to your preferred shipping method.

Exception: Orders for rings may be delayed due to ring sizing.

Standard shipments will be sent via Canada Post Expedited Parcel™ on all orders. The delivery fee includes Canadian duties.

If the shipping and billing addresses differ or if the monthly payment option is selected, your order may be delayed pending order and/or credit approval.

GUARANTEED Valentine's Day delivery for all shipping options.

*Shipping cost includes Canadian duties, shipping and handling. Sales taxes are applied to Canadian orders at checkout

Exception: Rings and customized orders (e.g. Designer or specialty items) may require additional processing time due to ring sizing and other personalization requirements.

These items are shipped separately from any other items in your shopping bag and will be shipped directly from our supplier's warehouses. The method of shipping will be based on the total value of the item:

$500 - $1,000 - via FedEx Express Saver®
$1,000 - $3,000 - via FedEx 2Day® with Direct Signature required
$3,000+ - via FedEx Standard Overnight® with Direct Signature required

If the shipping/billing addresses are different or if the monthly payment option is selected, your order may be delayed pending order and/or credit approval.

For your security, orders over $500 value may require a signature to be delivered. If you cannot be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address.

You will receive an e-mail notification the day your order has been shipped with a confirmation of shipment and a tracking number.

For security reasons, we ship to street addresses only, and not to PO Boxes or similar addresses.

All orders will be shipped pending credit approval. Our Customer Service department may contact customers for additional information as required.

In the event that your order cannot be shipped, you will be contacted within 2 business days and informed of the reason for the delay

Your credit card will not be charged until the order has been shipped.

All orders to APOs and MSPs are sent via Standard Shipping and can take up to 5 business days.

You will receive an e-mail notification the day your order has been shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient's doorstep. Please be advised that depending on your inbox’s security settings, our confirmation e-mail may be received as SPAM. Check your ‘SPAM’ or ‘Junk’ mail inbox periodically.

If you'd like to cancel or change a Diamond.com order for any reason, please contact us and make sure to include your Diamond.com order number or call 1-888-342-6663, as soon as possible.

We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to Diamond.com according to our return policy.

Diamond.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to the proper authorities.