Return Policy

Non-Returnable Items
How to Return an Item
How to Return an Item - U.S. Customers
How to Return an Item -Canadian Customers
Refund Policy
Repair Service after Warranty of Satisfaction ( Jewelry , Watches )

At Diamond.com, your complete satisfaction is important to us. If you're not completely satisfied with your jewelry purchase, please call customer service (1-888-342-6663) within 30 days from the date of shipping, to arrange for an exchange or refund. Shipping charges will not be refunded.

You must return items in new or unused condition with all original packaging and materials included.  ‘New or unused condition’ means that there are no scratches, marks, blemishes, nor any other damage(s)  on the item, and that it has not been sized or altered in any way.

Our quality assurance specialists will inspect your item upon receipt.  If the item has been sized or altered in any way, or is not in new condition, it will not be accepted for exchange or refunds, and we will return it to you at your expense.

We must receive your returned items within 45 days of the original shipping date. If we receive your item after 45 days of the date of shipping, or if you did not use our prepaid label, we may refuse the return and ship it back to you at your expense.

All 'Free Gifts' received with purchase must be returned with products which are to be refunded. Refunds are not granted on products which are not returned with the Free Gift.

If you are returning merchandise as a result of (a) error on the part of Diamond.com, or; (b) defective product, we will exchange it free of charge, or refund the full cost of the merchandise and shipping charges.  When we receive your return, we will inspect the item and provide a replacement or issue a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.

Bridal and engagement rings that come with an IGI® or GIA® Appraisal Certificate must be returned with the certificate.  If the certificate is not returned with the bridal or engagement ring, the refund amount will be reduced by $100 or more according to replacement cost. If you do not have the certificate, please advise us so we can quote you the exact price for the replacement. 

Examples of non returnable products include:

1. Please read the information on the back of your original shipping document and enclose it with your purchase in the original packaging. If you do not have your original shipping document, please print and complete the return purchase form.

If you are unable to print this form, please provide us with your name, address, phone number and order number on a separate piece of paper.  We cannot process your return without this information.

2. Call our Customer Service department at 1-888-342-6663 to obtain a return authorization number (RAN). We will not accept any returned merchandise without a RAN number. For exchanges, Diamond.com offers free return shipping. For refunds, shipping is at the customer expense (except for defective products); your refund will be reduced by $5.50 to cover the shipping cost. In both cases, to ensure a return that is quick, traceable and secure at minimal cost, we will provide you with a UPS prepaid return label. We will e-mail this label to you. If you do not use our prepaid label, we do not guarantee the return will be processed.

3. Re-pack items to be returned and include your shipping document (or return purchase form).

4. Bring your package to a UPS location for delivery to our return facility.

1. Please read the information on the back of your original shipping document and enclose it with your purchase in the original packaging.  If you do not have your original shipping document, please print and complete the return purchase form.

If you are unable to print this form, please provide us with your name, address, phone number and order number on a separate piece of paper.  We cannot process your return without this information.

2. Call our Customer Service department at 1-888-342-6663 to obtain a return authorization number (RAN). We will not accept any returned merchandise without a RAN number. For exchanges, Diamond.com offers free return shipping. For refunds, shipping is at the customer expense (except for defective products); your refund will be reduced by $6.50 (US) to cover the shipping cost. In both cases, to ensure a return that is quick, traceable and secure at minimal cost, we will provide you with a Canada Post prepaid return label. We will e-mail this label to you. If you do not use our prepaid label, we do not guarantee the return will be processed.

3. Re-pack items to be returned and include your shipping document (or return purchase form). 

4. Bring your package to a Canada Post location for delivery to our return facility.

We inspect all returned items when they arrive.

Refunds will be in the original form of payment, except for wire transfers, which we will refund with a company check.  You can expect to receive your refund within three weeks, once the carrier issues your tracking number. In most cases, you may receive your  refund sooner, but allow three (3) weeks because of the time required for return shipping (up to 7 days), item inspection and refund processing when we receive your return (up to 7 business days), and processing from your bank or credit card company (up to 5 business days).

• We will refund your money or credit your credit card account for any payments made toward your purchase
• Refunds on purchases made with a credit card will only be credited to the same card.
• Unless applicable, delivery charges are not refunded
• If you return a partial order, we will refund you for the returned items only
• Refunds will be applied to any unpaid balances first

We inspect all returned items when they arrive.

Refunds will be in the original form of payment, except for wire transfers, which we will refund with a company check.  You can expect to receive your refund within four weeks, once the carrier issues your tracking number. In most cases, you may receive your  refund sooner, but allow four (4) weeks because of the time required for return shipping (up to 12 days), item inspection and refund processing when we receive your return (up to 7 business days), and processing from your bank or credit card company (up to 5 business days).

• We will refund your money or credit your credit card account for any payments made toward your purchase
• Refunds on purchases made with a credit card will only be credited to the same card.
• Unless applicable, delivery charges are not refunded
• If you return a partial order, we will refund you for the returned items only
• Refunds will be applied to any unpaid balances first

If your product becomes defective after the warranty period, we can repair it for you at a very competitive price.

First, contact customer service (1-888-342-6663) to initiate the return process. We will then send you a prepaid label that you can confidently use to send the item to us. This ensures that your item is safely and promptly returned for repair, at a minimal cost.

Once we receive your item, we will appraise the damage to estimate the necessary work and cost of repair. We will then contact you with the repair cost. If you accept the estimated costs, only then will we charge your account and proceed with the repair(s). Shipping and handling costs will be included in your cost estimate.

Please note: 

• Silver items are not resizable or repairable, but we can remount or replace stones
• We cannot give you an estimate for the cost of a repair before we examine your item