International Orders

Diamond.com will ship all over the world at a fixed rate of $50 US, which includes insurance for the full amount of the merchandise purchased. International customers are responsible for local customs and duties.

Shipping times may vary depending on the destination.

Placing an order is as easy as 1, 2, 3.

Step 1: Choose the item(s) you would like to purchase.
Step 2: Contact Diamond.com at 1-514-393-9788 ext. 501 or send us an e-mail at internationalorders@diamond.com.
Step 3: Send payment (see details below).

If you're not completely satisfied with the jewelry you purchased, call customer service (1-514-393-9788 ext. 501) within 30 days from the date of shipping to arrange for an exchange or refund. For more detailed information, please see our Return Policy.

Please note that all costs associated with International returns are the customer's responsibility.

All Free Gifts with purchase must be returned with products, which are to be refunded. Refunds are not granted to products, which are not returned with the free gift.

All orders that are shipped will be accompanied by an e-mail to confirm shipping. The e-mail will be sent to the e-mail address provided during the order process and it will include a tracking number.

If the billing and shipping addresses are both within the US or Canada, we will accept Visa, MasterCard, American Express and Discover Card. The following payment types are accepted as well:

• International Money Orders in US funds only and including shipping ($50)

Send to:


Diamond.com
International Orders
1083 State Route 9
Champlain, NY 12919
USA

• Wire Payments
  
  IMPORTANT: An additional $30.00 USD must be added to order total to cover fees associated with wire transfers.
  
  Contact us at 1-514-393-9788 ext. 501 or e-mail us at internationalorders@diamond.com

Please note that you (the customer) are responsible for any customs tax or duties. Your customs agency will contact you regarding any duties for clearance.

The customer must pay any additional charges for customs clearance if any. Diamond.com has no control over these charges and cannot predict what they might be.

Customs policies vary from country to country; you should contact your local customs office in order to be fully informed.

We currently do not ship to Brazil, Nigeria, India, Indonesia, Pakistan and Russia. Please note that Diamond.com reserves the right to refuse any International Order as per our discretion. In the event that we are unable to ship to your country, we will inform you immediately.

From time to time we are unable to ship certain items internationally due to certain distribution agreements.